Terms and Conditions

Last updated: 23.02.2026]

Welcome to JL Creations Gifts. These Terms and Conditions (“Terms”) outline the rules and regulations for using our website www.jlcreationsgifts.co.uk and for making purchases from our store.
By accessing this website or placing an order, you agree to these Terms. Please read them carefully before using our site.

1. About Us

This website is owned and operated by JL Creations Gifts, based in the United Kingdom.
If you have any questions or concerns, please contact us at jlcreation25@outlook.com. or use the contact form provided on our website.

2. Use of Our Website

By using our website, you agree to:

• Use it only for lawful purposes.

• Not misuse or attempt to interfere with the operation or security of the site.

• Not copy, reproduce, distribute, or exploit any of our content or images without permission.

We reserve the right to restrict or terminate access if misuse is detected.

3. Products and Descriptions

We take care to describe and photograph all products as accurately as possible.
However, colours, materials, and finishes may vary slightly due to screen display settings or the handmade nature of our items.
All products are subject to availability, and we reserve the right to discontinue any product at any time.

4. Pricing and Payments

• All prices are shown in pounds sterling (£ GBP).

• Prices include VAT where applicable.

• Payment must be made in full before your order is processed.

• We accept major credit/debit cards, PayPal, and any other payment methods displayed at checkout.

We reserve the right to change our prices at any time; however, changes will not affect orders that have already been placed.

5. Shipping and Delivery

• We currently offer delivery within the UK.

• Standard delivery typically takes 3–5 working days after dispatch.

• Personalised or handmade items may require additional processing time, which will be stated on the product page.

• We are not responsible for delays caused by postal or courier services once your order has been dispatched.

6. Returns, Refunds, and Exchanges

We want you to love your purchase. Please read our policy carefully:

• You may return unused and non‑personalised items within 14 days of receipt for a full refund or exchange.

• Personalised or custom‑made products cannot be returned unless faulty or damaged upon arrival.

• To start a return, please contact us within 14 days of receiving your item.

• Items must be returned in their original condition and packaging.

All refunds will be issued to the same payment method used at purchase.

7. Faulty or Damaged Items

If your order arrives faulty or damaged, please contact us within 7 days of delivery with photos of the issue.
We will arrange a replacement or refund as appropriate.

8. Intellectual Property

All content, images, logos, and designs on this website are the property of JL Creations Gifts.
You may not copy, modify, or use them without our prior written consent.

9. Limitation of Liability

While we make every effort to ensure that our products meet high standards, JL Creations Gifts shall not be liable for:

• Indirect or consequential losses or damages.

• Delays or disruptions beyond our control.
  Our total liability for any claim shall not exceed the total amount paid for the product in question.

10. Privacy and Data Protection

We respect your privacy and comply with the UK GDPR and Data Protection Act.
Personal data collected through our website will be handled in accordance with our Privacy Policy.
We do not share your personal information with third parties except as required to process your order.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Changes will take effect immediately upon being posted on this page, with the date of the last update indicated at the top.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. Contact Information

For questions about these Terms, please contact:

JL Creations Gifts
Email: jlcreations25@outlook.com
Website: www.jlcreationsgifts.co.uk

Returns & Refund Policy

Last updated: 23.02.2026

We want you to be 100% happy with your purchase from JL Creations Gifts.
This policy explains how returns, exchanges, and refunds work.

1. Returns for Non‑Personalised Items

• You may return standard (non‑personalised) products within 14 days of receiving your order for a full refund or exchange.

• Items must be returned in their original condition and packaging.

• You are responsible for the return postage costs unless the item is faulty or damaged.

2. Personalised & Custom‑Made Products

Because personalised or custom‑made items are created specifically for you, we cannot accept returns unless:

• The item arrived damaged or defective

• We made an error in the personalisation details

Please check spelling and details carefully before submitting your order.

3. Returning a Faulty or Damaged Item

If your order arrives damaged or incorrect:

• Contact us within 7 days of delivery

• Email us at jlcreations25@outlook.com with your order number and a clear photo of the issue
  We’ll offer a replacement or a full refund once the issue is verified.

4. Refunds

• Refunds are issued to the original payment method used during purchase.

• Once we receive and inspect your returned item, we’ll notify you and process your refund within 5–10 working days.

5. Exchanges

If you would like to exchange an item for a different product (non‑personalised only), please email us to arrange the return and confirm stock availability.

6. Cancellations

You may cancel a non‑personalised order before it is dispatched by contacting us as soon as possible.
Personalised items cannot be cancelled once production has started.

7. Contact Us

For any questions about returns or refunds, please contact:

JL Creations Gifts
Email: jlcreations25@outlook.com
Website: www.jlcreationsgifts.co.uk

Privacy Policy

Last updated: 23.02.2026

At JL Creations Gifts, we are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We may collect and process the following data:

• Your name, email address, phone number, and postal address (when placing an order or contacting us)

• Payment information (processed securely by our payment provider; we do not store card details)

• Details about your orders and preferences

• Data collected automatically from cookies (to help us improve our website and services)

2. How We Use Your Information

We use your personal data to:

• Process and deliver your orders

• Communicate with you about your purchase or account

• Send updates, offers, or other marketing materials (only if you have opted in)

• Improve our website, products, and customer experience

• Comply with legal or regulatory requirements

3. How We Store and Protect Your Data

We store your information securely and take all reasonable precautions to prevent loss, misuse, or unauthorized access.
Your information is stored on secure servers and payment data is encrypted through trusted third‑party processors such as PayPal or other payment gateways.

4. Sharing Your Data

We may share limited data with:

• Delivery services (to fulfil your orders)

• Payment processors (for secure transactions)

• Service providers who help manage our website or marketing

We never sell your personal information.

5. Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help our site remember your preferences.
You can choose to disable cookies through your browser settings, but some parts of the website may not function properly without them.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data (“right to be forgotten”)

• Withdraw consent for marketing at any time

To exercise these rights, please email us at jlcreations25@outlook.com

7. Marketing and Communication

We’ll only send you promotional or marketing emails if you’ve opted in. You can unsubscribe at any time using the link in the email or by contacting us directly.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised “Last updated” da

If you have any questions about our Privacy Policy or data protection practices, please contact:

JL Creations Gifts
Email: jlcreations25@outlook.com
Website: www.jlcreationsgifts.co.uk